Cyber Fraud

We have seen an increase in instances of attempted cyber-fraud and wish to alert you to the potential risks in order to keep yourself and your assets safe from cyber-criminals. Cyber fraud poses a significant risk, specifically where fraudsters mimic organisations like QuayStreet, or hack into the email accounts of clients.

We will never randomly send you an email requesting you pay funds to a different bank account whether it is a QuayStreet bank account or another client or external party.

If you receive an email that appears to be sent from someone at QuayStreet notifying you that we have changed our bank details or requesting alternative bank account details from you,  it is very likely to be from a fraudster.  Do not reply to the email.  Do not click on any links or attachments that may be included in the email.  Please telephone QuayStreet Client Services as soon as possible - 0800 782 900.

If you have any concerns that your email or personal information has been compromised, please contact your service provider immediately.  Please remember to change your passwords regularly and keep your computer software and security up to date.

Some ways to keep safe online

Outlined below are some tips on how to keep safe and protect yourself from cyber-criminal activity, if you wish to discuss further please speak with our Services Team by phoning 0800 782 900. 

  • Don’t give out your QuayStreet account details unless you made the phone call, and trust the number and recipient of that call.
  • Keep your identity information safe, and only reveal this to trusted sources, for example date of birth, driver licence, passport details.  Before divulging that information, ensure they will protect it.
  • Do not share your passwords with anyone.
  • Check your statements and alert your provider if anything is amiss.
  • Do not click links, open attachments or reply to spam emails, and do not call any phone numbers from spam emails.